Personally Identifiable Information We Receive and Maintain in the Ordinary Course of Our Business
As used in this Policy, the term “personally identifiable information” means financial and other personal information about an individual. “Personally identifiable information” includes, but is not limited to, first and last names, address, email address, income information, debt payment histories, social security numbers, credit reports, and other information provided by consumer reporting agencies, mortgage lenders, mortgage and securities dealers, and other participants in the secondary mortgage market. “Personally identifiable information” does not include information that has been “de-identified” so that it no longer can reasonably be identified with a particular individual.
Circumstances under which we receive personally identifiable information include the following:
- We receive personally identifiable information about borrowers, loan applicants and other individuals in the ordinary course of our secondary market business. We receive this information in several circumstances, including when evaluating whether to purchase a loan, when consummating the purchase of a loan, when reviewing information about loans in which we already have an interest (for quality control and other purposes), and when evaluating, engaging in or otherwise dealing with various debt and securities-related transactions.
- We receive personally identifiable information from borrowers, loan applicants and other individuals who contact us and provide us with information by telephone, through this and our other websites, and from voluntary surveys offered on our websites and elsewhere.
- We receive personally identifiable information in providing educational programs and information about managing money and credit, the mortgage loan process and getting ready to purchase a home. Information We Collect Through This and our Other Websites
When you visit this website or our other websites, we collect and store the following information (collectively, “Website Visitor Information”): the name of the domain and host from which you access the Internet, such as aol.com; the Internet protocol address of the host server you are using, such as ww3.aol.com; the name and version of your Web browser, such as Internet Explorer; the date and time you access the website; and if you came to us through a link from some other website, the Internet address of the website from which you linked to us.
Cookies, Tracking Pixels and Tags: Some parts of this or our other websites may use “cookies,” “tracking pixels,” or “tags,” all of which are small files of code placed on your computer or other internet-connected device when you connect to our websites. Our website may use a cookie, tracking pixel or tag in order to log which pages you visit on the website, to provide certain features during your visit to the website, to track your browsing activity over time and across third-party websites and to deliver targeted advertisements to you.
Third-Party Analytics: We also use third-party web analytics services, such as Google Analytics, to evaluate use of this and our other websites and to improve functionality. These services may use cookies, tracking pixels, tags, web server logs and web beacons to provide us with analysis of how visitors access and use the websites. Some of these services may also use this website data to provide and improve their products and services, but most use this data in an aggregated, non-identifiable form and do not share it externally. We and certain of our third-party service providers may also conduct surveys and use survey information and analytics to determine and report to us with recommendations on user satisfaction with website functionality and features.
Opting Out: You can decline or refuse to accept cookies, tracking pixels or tags by setting your cookie preferences on our website or by adjusting your browser’s cookie settings.
Calculators: If you enter information into a financing or affordability calculator offered on this website (such as income, the down payment you want to make, the length of a loan you want or the price of a home you have in mind), that information is not seen or received by 5280lend. Your computer performs the calculator’s functions and the results are displayed in your browser.
What We Do With Personally Identifiable Information
- We comply with applicable laws and regulations in our use and disclosure of personally identifiable information.
- We do NOT sell or disclose personally identifiable information to consumer marketing companies, or any other 3rd party vendors or provider.
- We may disclose personally identifiable information related to your use of this or our other websites to third parties who assist us with those websites. This may include information you provide as part of voluntary surveys about related issues taken after using or visiting those sites.
- We disclose personally identifiable information to our regulators, our conservator, and as otherwise required by applicable laws, regulations, and court orders.
- If you send us an email or message and provide your name or other personally identifiable information, we may use this information to research your question, to send an answer to your question and to deliver the requested information or service to you. We also may use this information to provide you with information in which we believe you will be interested; however, at any time, you may request that we stop doing this by contacting us in the manner described in the “How to Reach Us” section of this Policy.
- We use Website Visitor Information for general statistical modeling, to measure the number of visitors to different pages on the website, and to evaluate, modify and enhance our websites and our business as we consider appropriate. We also use this information to monitor network traffic and to identify unauthorized access or unusual activity on the website. We may also use Website Visitor Information to help improve our services and visitors’ overall experience.
How We Safeguard Personally Identifiable Information
We use administrative, technical, and physical safeguards to protect the security and confidentiality of personally identifiable information that we receive, including computer files and documents that contain the information. Our standards are designed to:
- Protect the security and confidentiality of the information;
- Protect against anticipated threats or hazards to the security or integrity of the information; and
- Protect against unauthorized access to or use of the information that could result in substantial harm or inconvenience to an individual, such as a borrower, consumer, or employee.
We restrict access to personally identifiable information to those who need to know the information for our business purposes. We follow a corporate records retention program that requires us to destroy information we no longer need for our business or reasonable archival purposes. We destroy, erase, or make unreadable such information prior to disposal as required by applicable law. Our policies and our agreements with third parties require appropriate security and confidentiality standards to protect the confidentiality of personally identifiable information (including Website Visitor Information) and prohibit its unlawful disclosure.
We strive to maintain a high standard of security and privacy. However, no information can be guaranteed to be completely secure, and we make no such warranty or guarantee.
Data Storage and Retention
Your personally identifiable information is stored by 5280lend on its servers. We retain personally identifiable information that we collect or receive for as long as we need to use it in connection with our business and may retain it thereafter as determined in accordance with our company records retention program and in compliance with applicable laws. We continue to treat all personally identifiable information that we retain in accordance with the requirements of applicable laws and regulations and this Policy.
Changes and Updates to This Policy
We reserve the right to change this Policy in the future. The amended version of this Policy will be posted on this website. When this Policy is updated, the date ‘Last Reviewed or Updated’ will appear at the bottom of this Policy.
How to Reach Us
If you have a question about the way your information is used or about our information practices, please contact us by sending an email to: ted@5280lend.com.
Revised: March 19, 2024
